Customized
Sales Training & Coaching Programs for Nashville Businesses
(877) 394-6738
Solutions to Dealing With Difficult Customers Results in Stellar Customer Service
For
more information on customer service training in Nashville and throughout the
U.S. please call
(877) 394-6738 or e-mail us at Info@SalesTrainingNashville.com
Training For Success customer service training programs are designed for specific industries and tailored to meet your organization's specific goals, style and objectives.
Customized & Highly Interactive Customer Service Training Programs designed to help Tennessee Businesses Throughout the State from Nashville, Memphis or up in Knoxville or Charlotte includes:
• Role-playing exercises reinforce the material and frame every customer service routine to fit your representatives’ individual personalities and styles.
• One-on-one customer service training consultations tailor the training to solutions that calm difficult customers quickly and satisfy customer needs.
• Limited class sizes ensure individual attention.
• Real world customer service techniques from the Nashville marketplace.
Customer Service Training Techniques Guaranteed to Turn Complaints Into Compliments
Two Sample Customer Service Programs:
1.) Half-Day Seminar - A.W.A.R.D.-Winning Customer Service
2.) Full-Day Seminar - The Art of Turning Challenge into Cheers
COURSE OUTLINES
INTENSIVE 1/2 DAY SEMINAR:
AN A.W.A.R.D.-WINNING CUSTOMER SERVICE
This seminar equips your customer service reps with guaranteed customer service strategies that will allow them to quickly take charge of the sales talk and soothe heated situations.
Customer service reps will understand:
• Friendly rapport building techniques to create long-lasting customer service relationships
• How to gain the customer's attention in seconds and make a good first impression
• Four groups of questions that develop trust and uncover your customers specific needs
• The single essential technique to handle the objection of stubborn customers
• Eight steps to reveal the hidden rationale that prevents a customer from "letting go" of issue
• Four-part technique to highlight how the customer benefits from your solution over that of the competition
• Seven solutions that leave the customer smiling
• Through role-playing and training activities, each of these techniques become second nature
COMPREHENSIVE FULL DAY SEMINAR: THE ART OF TURNING CHALLENGES INTO CHEERS
This customer service seminar provides your support team with all the skills and techniques necessary to increase customer satisfaction, no matter what their level of expertise. It incorporates all the benefits and customer service training techniques of the 1/2-Day seminar.
Your customer service representatives will learn:
• How to increase productive word of mouth regardless of how the situation played out.
• Four steps to teach reps to discuss solutions and benefits rather than problems.
• How to turn complaints into repeat customer opportunities.
• Three strategies that make customer service reps better listeners.
• Understand why a client gripes and how to use that information.
• Reading body language and the real meaning of spoken words.
• Seven exercises to handle the most frequent objections and challenges that have reps reach all of their abilities.
Custom-tailored customer service programs for your company
As always, each customer service program is tailored to your business, your industry and your people. In addition, each customer service program incorporates the customer service skills and strategies used by your best reps. Programs can be given at a location of your choice or at our Nashville Training Center. Whether your team is in Nashville, Memphis or over in Knoxville, we’re happy to help.
For more information on customer service training in Nashville and throughout the U.S. please call (877) 394-6738 or e-mail us at Info@SalesTrainingNashville.com
